Voort terms of use

Last updated: [DATE OF PUBLICATION]

Important terms

Please read these five points before you start. They affect your rights.

1. Voort gives general fitness and nutrition guidance for healthy adults. It gives no medical advice and cannot replace your doctor or a registered dietitian. If you have a medical condition, are pregnant, or take medication for a chronic condition, speak to your doctor before you use this plan.
2. Exercise carries a risk of injury and, rarely, serious harm. Voort does not know your full medical history. Before your first workout plan we ask you to read a risk notice and confirm it.
3. Paid plans renew until you cancel, and you can cancel in two taps. Monthly plans renew every month. Annual plans never renew for another full year without you. See sections 7 and 8.
4. If you pay for the first time, you can get all your money back within 7 days. See section 10 and our refund policy.
5. Our liability to you has a limit, but the limit does not apply to gross negligence or anything the law does not allow us to limit. See section 16.

1. Who we are

Voort is made by Heferon (Pty) Ltd, a private company registered in South Africa, registration number 2026/337285/07, Cape Town. Our full details are on the Company and legal information page. Heferon is not registered for VAT. No VAT is charged, so the price you see is the price you pay.

In these terms "we", "us" and "Heferon" mean Heferon (Pty) Ltd. "You" means the person using Voort. "Voort" means the Voort web app and anything we add to it.

2. What Voort does

Voort helps you plan and track food and training. It works out calorie and protein targets from the numbers you give us, suggests workout plans, lets you log food and workouts, and shows your progress. It has an AI coach for some features.

Voort does not promise any result. What happens for you depends on your body, your effort and your health.

Our own rules set your targets. The AI only explains them. Anything written by AI is labelled "AI" and can be wrong.

3. Who can use Voort

• You must be 18 or older. We check your date of birth when you sign up.
• You need an email address that you can open.
• Use true information. Wrong weights or answers give wrong targets.
• One account is for one person. Keep your sign-in codes to yourself.

4. General guidance only

This is our standard notice. You will see it in the app where you use a plan or the chat.

This app gives general fitness and nutrition guidance for healthy adults. It gives no medical advice and cannot replace your doctor or a registered dietitian. If you have a medical condition, are pregnant, or take medication for a chronic condition, speak to your doctor before you use this plan.

A few more things to know:

• Before a workout plan we ask the standard readiness questions (PAR-Q+). If your answers show that a doctor needs to see you first, we stop and tell you. We do not give you a plan until the question is cleared.
• Some situations are outside what Voort can safely do, for example an eating disorder, pregnancy, insulin-treated diabetes, and kidney or liver disease. If your answers point there, we show a supportive message and suggest you see a doctor or a registered dietitian.
• Stop exercising and get medical help if you feel chest pain, dizziness, faintness or anything that worries you. In an emergency call a doctor or an emergency service.
• You decide whether to follow a plan. If something in Voort does not suit your body, do not do it and tell us.
• Voort is not a dietitian, nutritionist or medical practitioner and we do not offer treatment.

5. Your account

You can use the free plan as long as you like. You can look at your information, change it and delete it at any time. Settings has what you need. We may suspend an account that breaks section 12. Before we do, we tell you why and give you a chance to respond, unless there is a safety or legal reason to act at once.

6. Plans and prices

• We hold the rand price of your plan for 12 months from the day you start paying.
• The free plan's features may change. We tell you before we take a feature away.
• The price you see on the order summary is the price we charge. There are no other fees from us. Your bank or card issuer may have its own charges.
• Heferon is not registered for VAT. No VAT is charged. Your receipt says "Receipt". It is not a tax invoice.

7. How paid plans work

Paying. Payments go through Paystack on its secure page. Your card details never reach us. Before you pay we show you an order summary: the plan, the price, how often you are charged, the date of your next charge, what you are charged today, and how to cancel. You can go back and fix mistakes or leave before you press Pay.

Monthly plans have no fixed term. They renew every month on the same date until you cancel.

Annual plans last 12 months. They follow section 14 of the Consumer Protection Act:

• We email you between 40 and 80 business days before your year ends. The email says when it ends and tells you about any change to the price or terms.
• If you do nothing, your plan carries on month to month at the monthly price in force. Your annual plan does not renew for another year unless you tell us you want that.
• You can cancel at any time. See section 8.

If a payment fails. We tell you by email and keep your access for a grace period of [3 TO 7 DAYS: confirm in build]. We do not keep retrying aggressively. After the grace period your plan moves to the free plan.

Receipts. We send you a receipt for every charge. You can see and download them under Billing for as long as your account is open.

8. Cancelling in two taps

Go to Account, tap Cancel subscription, and confirm. That is all. There is no phone call, no email-only route and no hoops. We email you to confirm.

• Monthly plans: you keep your access to the end of the month you have paid for. We do not charge you again.
• Annual plans: you may cancel at any time. The law lets a supplier ask for 20 business days' notice, so your plan ends 20 business days after you cancel, or on the last day of your paid year if that comes first. We refund every whole month you have paid for after that date. We charge no cancellation fee. [EUGENE AND ATTORNEY: confirm no penalty under CPA s14(3)]
• Cancelling does not delete your information. To delete it, see section 15.

9. Changes to prices

We tell you by email at least 7 days before a price goes up. We do not charge the new price until you say yes to it. If you do not say yes, we do not charge the new price and your plan ends at the end of the period you have paid for. A price rise does not touch the 12 month price hold in section 6.

10. Cooling-off and refunds

If you pay for Voort for the first time, you can ask for all your money back within 7 days of that first payment. You do not need a reason. Go to Account, then Billing, and tap Money-back. We refund the full amount within 7 business days. The refund goes back to the card you paid with. Your bank may take a few more days to show it.

This sits on top of your rights under the law. If you have a right to cancel or a refund under the Electronic Communications and Transactions Act or the Consumer Protection Act, we respect it. Our refund policy has the detail, including refunds for outages and mistakes.

11. Your information

Our privacy notice explains what we collect and why. We handle your health information only with your separate consent. Your health, body and food information is stored in the European Union. You can withdraw consent, download your data or delete your account at any time. If you say no to optional boxes, you can still use the parts of Voort that do not need them.

12. How to use Voort

Please do not:

• give false information, or use another person's account;
• use Voort to harm anyone, or to get a plan for someone else without their knowledge;
• try to break, probe or overload Voort, or work around its safety limits, caps or age check;
• try to make the AI ignore its rules, or ask it for medical diagnosis, medicine or dose advice, or targets below our safety limits;
• copy, resell or scrape Voort or its content;
• use Voort in a way that breaks the law.

If you do, we may suspend or close your account as set out in section 5 and section 15.

13. Content and licences

Yours. The information you put into Voort, such as your logs, notes and kept photos, is yours. You give us permission to store it and to process it as the privacy notice says, so that Voort can work for you. You can take it back at any time by deleting it.

Ours. Voort's software, design, text, exercise instructions and food estimates written by us belong to Heferon. You may use them for yourself inside Voort. Some data comes from open sources under their own licences. See Data sources for credits and licence links.

Estimates. Food values and calorie ranges for photos, recipes and South African dishes are estimates. Real foods vary. Use them as a guide.

14. Service availability and changes

We work to keep Voort running and to tell you if something is down. Sometimes it will be unavailable for reasons such as maintenance, our providers or the internet. We tell you of planned downtime when we can. If a paid feature is out for a significant time, section 54 of the Consumer Protection Act and our refund policy apply.

We may add, change or remove features. If a change takes away something you paid for, we tell you first and offer a refund of the unused part.

15. Deleting your account and ending the agreement

You can delete your account at any time in Settings. We remove your information from our live systems within 30 days. We tell you which records stay and for how long: payment records, with your identity detached, and the consent log that shows what you agreed to (see section 7 of the privacy notice). If you have a paid plan, cancel it first or we cancel it for you when you delete, and we handle any refund due under section 8 or 10.

We may end your account if you seriously or repeatedly break these terms, if the law requires it, or if we stop offering Voort. Apart from urgent cases, we give you notice and reasons. If we end your paid plan without fault on your side, we refund the unused part.

16. Our liability

• We are responsible for harm we cause by gross negligence, by fraud or by intentional wrongdoing. Nothing in these terms limits that.
• Nothing in these terms limits any right you have under the Consumer Protection Act or any other law, or limits liability that the law does not allow us to limit.
• Subject to the two points above, we are not liable for indirect or consequential loss, or for loss of profit or data that we could not reasonably have foreseen.
• Subject to the first two points, if we are liable to you for ordinary negligence or breach of these terms, our total liability is limited to the amount you paid us in the 12 months before the claim arose.
• You confirm in the risk notice that you understand that exercise carries a risk of injury and, rarely, serious harm. This does not take away any right in the points above.
• Subject to the first two points, we are not responsible for harm to the extent that it was caused by something you did after ignoring a stop screen, a warning or your doctor's advice, or by wrong information you gave us.

17. Changes to these terms

We may change these terms. For a change that affects your rights or money, we email you at least 30 days before it starts [CONFIRM notice period]. If you do not accept it, you can cancel and ask for a refund of the unused part of a paid plan. Earlier versions are kept so you can see what applied when. You can save or print these terms at any time.

18. Questions and complaints

Write to [SUPPORT EMAIL] or phone [PHONE]. A person reads your message. We aim to reply within [REPLY TIME: confirm] business days. If we cannot sort it out, you may complain to the National Consumer Commission or take the matter to a court, a consumer tribunal or another body the law gives you. Heferon does not belong to an alternative dispute resolution scheme. For privacy complaints you can go to the Information Regulator (details in our privacy notice).

19. The law that applies

These terms are governed by the law of South Africa. This does not take away rights that the Consumer Protection Act or any other law gives you. The South African courts have jurisdiction, and you may bring a claim in the court that the law allows for a consumer.

20. Contact

Heferon (Pty) Ltd, registration number 2026/337285/07 [PHYSICAL ADDRESS], Cape Town [SUPPORT EMAIL] | [PHONE]