Company and legal information
This page gives the information that section 43(1) of the Electronic Communications and Transactions Act 25 of 2002 asks a website seller to show. It is linked in the footer of Voort and at checkout.
Last updated: [DATE OF PUBLICATION]
| Item | What it says |
|---|---|
| (a) Full name and legal status | Heferon (Pty) Ltd, a private company with limited liability. Voort is a product of Heferon (Pty) Ltd. |
| (b) Physical address and telephone | [PHYSICAL ADDRESS], Cape Town, South Africa. Telephone: [PHONE]. |
| (c) Website and email address | Website: [VOORT WEBSITE ADDRESS]. Support email: [SUPPORT EMAIL]. Privacy email: [PRIVACY EMAIL]. |
| (d) Membership of self-regulatory or accreditation bodies | None. [CONFIRM] |
| (e) Code of conduct | Heferon does not subscribe to an industry code of conduct. [CONFIRM] |
| (f) Registration number, office bearers, place of registration | Registration number 2026/337285/07. Registered in South Africa with the Companies and Intellectual Property Commission (CIPC). Directors: [DIRECTORS]. |
| (g) Address for legal service | [SERVICE ADDRESS] |
| (h) What Voort is | A web app you can install on your phone. It gives general fitness and nutrition guidance for healthy adults: it works out calorie and protein targets from the numbers you give us, suggests workout plans, lets you log food and workouts, estimates meals from photos if you choose, and shows your progress. It gives no medical advice. It is for people aged 18 and over. You need a phone or computer with an internet connection and an email address. Some features need your separate consent. The free plan has targets, text food logging, workout logging, one programme, 5 photo logs a week and a weekly summary. |
| (i) Full price | Free plan: R0. Voort monthly: R149 a month. Voort annual: R999 a year. Founders annual: R699 for the first year, for the first 200 members. All prices are in South African rand. Heferon is not registered for VAT, so there is no VAT. We charge no other fees. Your bank may charge its own fees. We hold the rand price of your plan for 12 months from the day you start paying. |
| (j) Manner of payment | Debit or credit card, through the secure checkout of Paystack. Your card details go to Paystack and never reach Heferon. [CONFIRM any other payment channel switched on in Paystack] |
| (k) Terms of agreement and how to store them | Our terms of use, privacy notice, consent texts and refund policy are on this site. You can read, save and print them at any time from [TERMS URL]. We email you a copy when you subscribe. [CONFIRM email copy is built] |
| (l) Time of delivery | Instant. You can use Voort as soon as your account is open. Paid features start as soon as your payment is confirmed. |
| (m) Record of your transaction | Under Account, then Billing, you can see every charge and download a receipt for as long as your account is open. We also email a receipt for every charge. Payment records are kept for 5 years with your identity detached once you delete your account, so please save your receipts if you plan to delete. |
| (n) Return, exchange and refund policy | See our refund policy. In short: first-time payers can get a full refund within 7 days. Refunds for outages, defects and mistakes are covered too. |
| (o) Alternative dispute resolution code | None. If we cannot sort a problem out, you may complain to the National Consumer Commission or go to a court or another body the law allows. |
| (p) Security and privacy | Our privacy notice says what we collect, why, where it goes and how long we keep it. Payments are handled on Paystack's secure checkout. Your information is sent over encrypted connections and stored encrypted. Health information is stored in Frankfurt, Germany. We use two-step sign-in for staff and keep a log of staff access to member data. |
| (q) Minimum duration | Free plan: none. Monthly plan: none, it renews each month until you cancel. Annual plan and Founders annual: 12 months. After 12 months a plan continues month to month unless you tell us otherwise. We email you 40 to 80 business days before the 12 months end. |
| (r) Your cooling-off rights (section 44) | You may cancel a services agreement made online within 7 days of making it, without giving a reason and without penalty, and we must refund you within 30 days of your cancellation, where the law gives you this right. On top of that, if you pay for Voort for the first time you can get all your money back within 7 days for any reason, and we refund within 7 business days. |
How to cancel
Account, Cancel subscription, confirm. Two taps.
How to reach us
[SUPPORT EMAIL] | [PHONE] | [PHYSICAL ADDRESS], Cape Town