voort

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Voort refund policy

Last updated: [DATE OF PUBLICATION]

This policy explains when we give your money back. It sits on top of your rights under the law. Nothing here takes those rights away.

The short version

  • First payment: all your money back within 7 days, no reason needed.
  • Monthly plan: cancel any time. You keep access to the end of the month you paid for.
  • Annual plan: cancel any time. You get back every whole month you will not use.
  • Voort broken or down for a long time: we refund a fair part, in proportion.
  • Charged by mistake: we refund in full, quickly.

1. The 7 day money-back (first-time payers)

If you pay for Voort for the first time, you may ask for a full refund within 7 days of that first payment.

  • You do not need to give a reason.
  • Go to Account, then Billing, then tap Money-back. Or email [SUPPORT EMAIL] from the email on your account.
  • We refund the full amount, including a founders price, within 7 business days.
  • The refund goes to the card you paid with, through Paystack. Your bank may take a few more days to show it.
  • Your paid plan ends when we refund. You move to the free plan. Your information stays unless you delete it.
  • This applies to your first payment as a paying member. If you come back later after a refund, a new paid plan is covered by the rules below and by your legal rights.

2. Monthly plans

You can cancel at any time in two taps. You keep your paid access to the end of the month you have paid for. We do not charge you again. We do not refund the part of a month that has already started, apart from the cases in sections 4 and 5.

3. Annual plans

You may cancel an annual plan at any time. The law allows 20 business days' notice, so your plan ends 20 business days after you cancel, or on the last day of your paid year if that comes first. We refund every whole month you have paid for after that end date. We charge no cancellation fee. [EUGENE AND ATTORNEY: confirm no penalty under CPA s14(3)]

Example: you pay R999 for the year and cancel in month 5. Your plan ends 20 business days later, in month 6. We refund the whole months left after that date, worked out from the R999.

An annual plan never renews for another year without you. We email you 40 to 80 business days before it ends. After that it carries on month to month unless you end it.

4. When Voort is down or a paid feature does not work

If Voort is out of action for a significant time, or a feature you paid for does not work, tell us. We fix it. If we cannot fix it in reasonable time, we refund a fair part of what you paid for the time or the feature you lost, or we add the time to your plan if you prefer. This follows section 54 of the Consumer Protection Act.

5. Mistakes

If we charge you twice, charge after you cancelled, or charge a price you did not agree to, we refund the wrong charge in full. Tell us and we start within 2 business days. If you can see it in your bank before we do, email us.

6. Price changes

We do not charge a new, higher price until you say yes to it. If we ever do, we refund that charge.

7. How to ask, and how long it takes

  1. Tap Money-back in Billing for the 7 day refund, or email [SUPPORT EMAIL] for anything else. Tell us your account email and what happened.
  2. We confirm by email.
  3. We refund through Paystack to your original card and email you when it is done.
  4. We aim to finish within 7 business days. The law gives us at most 30 days from your cancellation under the Electronic Communications and Transactions Act.

8. What we cannot refund

We cannot refund charges that your bank, card issuer or Paystack made to you for their own services. We do not refund a month or year you have used in full, except for the cases above and where the law says otherwise.

9. If you are not happy

Write to [SUPPORT EMAIL] or phone [PHONE]. A person reads your message. If we cannot sort it out, you may complain to the National Consumer Commission or go to a court or another body the law allows.

10. Who we are

Heferon (Pty) Ltd, registration number 2026/337285/07, [PHYSICAL ADDRESS], Cape Town. Heferon is not registered for VAT.

Version 0.1.0